This notice explains in detail the types of personal data Party Pieces may collect about you when you interact with us. It also explains how we’ll use, store and handle that data, and how we keep it safe.

We know that there’s a lot of information here, but we want you to be fully informed about your rights and how you can control the manner in which we use the data we collect from you and how you can check it, amend it, and delete it if you wish. We hope the following sections will answer any questions you have but if not, please do get in touch with us.

We will update this Privacy Notice from time to time so if you have any concerns about the data we ask you for you can always check the latest version which will be available on our website. The date of the last update will always be shown at the end of the notice.

BallonsNMore sell party goods and associated products to members of the public in India or overseas. All sales are done though online and from our retail premises. Our head office and fulfilment centre is at the following address:

24, Ray Street, Ground Floor,

Bhowanipore, Near Elgin Road,

Kolkata,

West Bengal 700020

Any questions regarding this Privacy Notice or concerning the way your personal data has or is being handled by us should be sent to the above address by post, email or phone.

The law on data protection requires us to explain the legal justification we have for collecting and processing your personal data. Party Pieces relies on the following four bases:

Consent – An example of this is when you opt-in to receive email newsletters or special offers. You can easily withdraw this consent at any time either by contacting us or by “unsubscribing” from any of the email messages we send you.

Contractual obligations – When you order from us, you are asked to accept our Terms and Conditions and these establish a contract between you and Party Pieces. Our part of the deal is to pack and deliver the goods you have ordered, and for this we need a delivery address, a means of communicating with you electronically (phone or email or both), and payment for the goods.

Legal compliance – For example, when we make a sale we have to raise a VAT invoice for the transaction which will have the name and address of our customer on it. We have to keep this accounting information for up to six years after the date of the sale. Please note however, we are not required to hold any credit card (or Paypal) details and neither do we want to. When you place your order this information goes directly to the payment services provider (PSP) we use (Sagepay or Paypal) who arrange the transfer of money from your account to ours. We never see this information ourselves.

Legitimate interest – Under certain circumstances businesses may send marketing information or offers to previous customers provided the goods being promoted are similar in nature to those previously purchased and that such communications do not materially impact the rights, freedom or interests of the recipients.

In the case of marketing sent electronically (email and SMS marketing), businesses also have to give customers the opportunity to opt-out of any such marketing activity. Therefore, when you place an order with Party Pieces and we ask you for an email address and mobile number, you will see a tick box and an explanation that if you tick the box we won’t send you marketing newsletters and/or offers. If the experience of ordering from us is entirely satisfactory (we are sure it will be!) and you want to place a further order a few months later, you may decide you do want to receive newsletters and special offers from us by email and/or SMS. If on this occasion you do not tick the “opt-out” box your original choice will be updated and we will start to send you email or SMS marketing communications. We will make a record of your marketing email and SMS preference each time you place an order.

We only collect personal data from you when you give it to us by interacting with our website (www.partypieces.co.uk), when you engage with us on social media or by speaking to us on the telephone. Here are some examples of when we might collect personal data from you. The legal basis we rely on when doing this is shown in brackets:-

• When you create an online account with us (consent).
• When placing an order online using an account or as a guest (contractual obligation, legal compliance and legitimate interest).
• When you request a catalogue (consent).
• When you sign up for our newsletter (consent).
• When you sign up for our blog (consent).
• When you contact us by any means (including our Chat Line) with queries, complaints etc (contractual obligation and/or consent).
• When you enter prize draws or competitions (consent and you may have to give further consent for your personal information to be passed on to the company offering the prize for the competition).
• When you comment on or review our products and services (consent and legitimate interest).

We do collect other information from or about you but it is not personal information and on its own cannot easily be traced back to you. Examples are:-

• Your computer’s IP address
• Tracking your movements on our website
• Our use of Cookies on our website. View our Cookie Policy for more information.

Your name & address details

Your email address.

Your payment card information to pay for your order. This information goes straight to our Payment Service Providers (Sagepay or Paypal). We do not see this information and neither do we store it.

Optionally, your landline or mobile phone number if you choose to give it to us.

Optionally, the dates of birth of your children, if you choose to give us this data.

We collect technical information about your internet connection and the browser you use, the pages you visited while on our site and the search terms you used.

This helps us to improve our site in order to give the best possible online experience to all our users.

Your social media username if you interact with us through those channels and this allows us to respond to your comments, questions and feedback.

Tracking your movements when using our website and how you react to our marketing emails and SMS.

Buying information such as order value and products purchased.